Accept HSA / FSA Payments

Expand your reach with an MCC classification so you can accept Health Savings Account and Flexible Spending Account card payments for your services.

Read what our payment processing partner, Stripe, has to say about this process below:

“HSA and FSA cards require that your business have a special classification (called an MCC) set so that the card companies know that your products and services are directly related to a patient’s medical needs.

If your business needs to accept HSA or FSA cards, please contact support so we can make sure that your account is properly configured to accept these card types.

And bear in mind, just because an account is enabled to accept HSA or FSA payments, doesn’t guarantee a card won’t still be declined. Card issuers are still at liberty to authorize or decline any payment as they would with any other type of credit card.”

If your business is approved for HSA / FSA and you’ve already set up your Artichoke account with payment processing, visit this link to enable HSA / FSA card payments.

Simply Book Scheduled Events Online

Scheduled events are so much easier to manage if you’re not having to answer calls and keep track of slots manually.  Scheduling software is usually good at the basic stuff but often falls short when it’s much more than a simple appointment.

If you offer scheduled events which need to consider any of the following variables, Artichoke might be right for your business:

  • Ability to book online
  • Schedule includes sessions on multiple days of the week
  • Sessions are offered at different times on certain days of the week
  • Establish a max number of participants so that given dates are hidden from online booking when full
  • Create services for scheduled events which are/are not available to book as individual sessions online
  • Notifications for booking confirmations, reminders, and payments which automatically send to participants
  • Require a credit card to book online so that payment is simple at the time of service

Contact to learn more on support@getartichoke.com or try Artichoke for free today.

Already part of the community and looking for some help?  support@getartichoke.com

Make it Easy for Clients to Tip

We all want to get more done with fewer steps. Customers are no different. Make it easy to tip, and the size, and most likely, the frequency of your tips will be reflected accordingly. This particular idea, like most of the best ideas, came from an Artichoke subscriber.

Subscriber:

I want to add tips as part of the check-in process without having to go to the shopping cart. The presentation of the tip options should be simple so that my client can quickly choose from a few options and get on with their day.

A great idea for sure. We liked it so much it been implemented in less than 30 days and it’s now live for all users.

A tip option will now be presented during check-in whenever there is a card on file or session credit balance so you can skip the trip to the shopping cart.

 

Not using Artichoke to run your appointment-based business yet?  Try it free today

Customize Your Booking Page

We know you’ve got your own swagger so let it shine on your Artichoke booking page and web site.  Customize your page colors or pick from a variety of professionally designed templates.  If you’ve embedded Artichoke online booking and reviews into your existing web site, customize your color palette to match your other site.  The possibilities are truly endless.

Just select “Colors” on MY WEB PAGE and follow the steps.

 

Not using Artichoke to love your business yet? Try it free for 30 days.

HIPAA Security Partnership Announcement


We are pleased to announce significant upgrades which further enhance the Artichoke data security and infrastructure for our subscribers and their clients.  To accomplish this we have partnered with data security compliance experts, ClearData.

Our HIPAA Data Security Partner:

Artichoke has partnered with industry leader, ClearData to ensure that the highest applicable standards of HIPAA (Health Insurance Portability & Accountability Act) compliance are met.  Even if you’re unsure about the application of HIPAA to your business, it should be comforting to know that your client data will be so secure that it meets this very demanding set of standards set for the protection of personal health information. (PHI)  (Applicable in The United States)

The ClearDATA platform is designed for today’s and future healthcare and life sciences compliance’s needs. The ClearDATA Managed Cloud protects sensitive healthcare data using purpose-built Compliance Safeguards, DevOps Automation, and Healthcare Expertise.

ClearData solutions solve the three fundamental challenges in Healthcare and Life Sciences:

  • Securing and protecting sensitive data
  • Deploying Automation for speed and agility
  • Interpreting healthcare and life sciences for the cloud

ClearData is the only healthcare exclusive cloud provider with unmatched healthcare expertise.

  • HITRUST Certified, the healthcare industry’s gold standard for measuring compliance and security.
  • HIPAA compliant, backed by the industry’s most comprehensive BAA.
  • Advanced PHI security, protecting your patient’s privacy and your reputation.
  • 24/7 “healthcare critical” support, skilled support technicians providing rapid resolutions.

 

More on our data security:

Yes. Artichoke has been architected using security standards that make it very difficult to gain access to any usable data. This is explained in more detail below.


Data Encryption:

Encryption basically means that if anyone were to gain access to your data, it would be unusable because it is jumbled without the key required to organize it all. With Artichoke, your data is encrypted “at rest” and “in transit.” “At rest” refers to data that is not in use and “in transit” refers to data actively being called upon and in use. Artichoke uses an SSL protocol for the data “in transit” which is on the list of approved protocols by HIPAA.

NOTE: It is never safe to email or text personal health information on any device using any software.

Cloud Storage vs Local Storage:
Most data security breaches don’t involve highly skilled hackers accessing complex databases. There are far more examples of fines that resulted from handwritten client notes and laptop computers with data stored on local hard drives, falling into the wrong hands. For this reason, cloud-based software with the proper security credentials provides a higher level of protection than a manilla folder, serial notebook, or single computer with locally stored files. Artichoke is a cloud-based solution which requires security credentials (which you create) to access. If you lose your phone, tablet, or laptop, no problem. You can access your data from any connected device. However, anyone else that finds or tries to use your lost device will not have access to your Artichoke account without your credentials. Since NO CLIENT DATA IS STORED LOCALLY ON THE DEVICE using Artichoke, a lost device is an inconvenience but not a huge liability.  using security standards that make it very difficult to gain access to any usable data. This is explained in more detail below.

Still not using Artichoke to love your business and keep your client data safe?  Try it free now.

 

Multi-User Calendar View

Drum roll please……

Calling all multi-user subscribers!

If you have multiple users in your Artichoke account, there is now a calendar view which will display each users schedule for the selected day, side by side.  It’s that simple.  Check it out.

APPOINTMENTS / Select “USERS” in View Drop Down

Multi-user Calendar View

 

Still not using Artichoke?  It’s the all-in-one business platform for appointment-based-businesses of 1 to 10 people.

Try Artichoke free for 30 days

Notification Enhancements

With the most recent release when added some great user suggestions to the notification settings.

Customize Your Special Occasion Notifications

Customize text in Birthday and Anniversary emails: You’ve got your own style and approach so make your birthday and service anniversary messages special. We’ll make sure they are delivered on time 🙂

New On / Off Controls

“It’s been awhile” messages:  Retention messages sent to clients after an extended period of no appointments is great for many businesses but not all.  Thanks to Artichoke subscriber Shari, we’ve made the adjustment so that this notification can be turned off.

Referral Requests: Referrals are your most valuable and low-cost market tool for new clients. Automation of these requests can be very powerful.  However, if that’s just not your style or it’s not appropriate for your business type, you can turn them off.

Check these features our in your account:  SETTINGS / NOTIFICATIONS / WHAT CLIENTS SEE…

 

Artichoke Now Integrates With 1,000 Other Products

Artichoke Zapier Connect

We know that getting your work done requires many different web tools. In fact, the average business uses between 10 and 16 apps. You have your email app, CRM, note-taking tool, cloud storage tool, team communication app, along with project management tools and various to-do lists. Sometimes, it can be a struggle to get them all working in tandem. Now that Artichoke has 1,000 integrations, you can choose your favorite tools and easily integrate them with Artichoke.

Artichoke now connects to 1,000 other web tools, thanks to our Zapier integration. With workflow automation tool Zapier, you can set up your own codeless integrations called “Zaps”. Zaps will automatically send information from one tool to another, so you’ll spend less time manually transferring data between your business tools and can dedicate more focus to creative, big picture tasks.

Boost Your Productivity with Popular Artichoke Integrations

No matter what other apps you use, chances are Artichoke integrates with them via Zapier. Here are some of the most popular integrations that Artichoke users already use to be more productive.

The New Year is the perfect time to evaluate your processes and find ways to boost productivity. Try out some of the Zaps above or view more ways to integrate Artichoke.

In your Artichoke account just go to SETTINGS / INTEGRATIONS to learn more about the endless possibilities.

Don’t Let The Stress Get to You

Owning your own business is the American dream. You studied hard, worked even harder, and finally, you managed to start your own business. You’ve joined an elite group that took that dream and made it real.

That doesn’t mean you can sit back and relax. Whether you have a home-based business or a traditional brick-and-mortar one, you need to pay close attention to all aspects of your business. That means you can face a lot of stress over it all. Instead of letting it get to you, read on to discover how to avoid the dreaded burnout from being a small business owner.


Image Source: Pixabay

Why Burnout Is A Problem

What can lead to burnout? As Inc.com explains, there are several things that can stress out a business owner. You typically will be working harder than ever before, and all those “overtime” hours can stress you out. All that work can lead to eating poorly, not getting enough sleep, and skipping exercise. And although your business life has direction, it’s easy to forget you need that in your overall life as well.

Is getting stressed out a big problem? This is not something you can just power through. Entrepreneur.com shows that feeling burned out can lead to feeling like you have no energy. You can even start to have panic attacks and feeling like your life is beyond your control. Besides the damage this can do to your home life, imagine how it affects your small business.

Realistic Goals & Other Tips

With stress being a particular problem for business owners, how can you cope? One way to improve your chances is to set some realistic goals for both your business and personal life. Business Insider notes that you should make sure that you have a good understanding of what you can and cannot accomplish. Setting a goal you never reach is obviously bad, but making goals way too easy won’t help you feel better either.

You also need to take small breaks throughout your workday. Yes, the proverbial buck stops with you. But you cannot work that hard without getting stressed and burned out. The key to making these work is to avoid tasks during these breaks. Don’t use them as an excuse to get more done. Go for a walk, stare out the window, or just lie down for five minutes every so often to give your mind a break from stress.

Home-Based Challenges

Taking some breaks can be harder when your small business is run out of your home. It’s all too easy to forget you’re off work and start checking emails and working on orders. That’s why Redfin recommends that you be careful about your work hours. Some people work best in the morning, while others do better in the afternoon. Experiment to find what works for you, then use the opposite time to rest and play.

Of course, there will be times when you absolutely must work. Do what you need to do, but remember that being a business owner is stressful enough on the best of days. You have to set limits on your time and stick to them whenever possible. If your work-life balance gets out of order, you are facing burnout.

Don’t Let Stress Take Over

As a business owner, it seems like there aren’t enough hours in the day. But if you get too stressed out, your efficiency will disappear. Worse, you might end up resenting your choice to start a business. That’s why you have to worry about your stress level, make some realistic goals, and manage your work hours effectively. This way, you can be there when your business needs you the most.

Shameless Plug: Using business solutions which help you do more with less effort is also a big part of managing stress.  That’s what we’re all about at Artichoke.

Article written by Jason Lewis